Select Clinical Quality and Patient Experience Measures, 2020–2022

As part of CHIA’s ongoing work to monitor health care quality in the Commonwealth, Select Clinical Quality and Patient Experience Measures, 2020–2022 examines performance across a subset of metrics from the NCQA Healthcare Effectiveness Data and Information Set (HEDIS)* and the Patient Experience Survey (PES).

These selected measures are a subset of those in the 2022 Aligned Measure Set, a collection of measures endorsed for prioritization and accountability by the EOHHS Quality Measure Alignment Taskforce (“Taskforce”). The Aligned Measure Set includes quality measures for voluntary adoption by private and public payers and providers, specifically for use in global budget-based risk contracts; it aims to reduce administrative burden and focus quality improvement efforts on meaningful and high-priority measures and is updated annually by the Taskforce.

This publication, released in August 2024, includes an analysis of select HEDIS measures for reporting years 2020 and 2022 and PES composites for reporting years 2021-2022 within the commercial market.

New! In this year’s report, stratified statewide PES results are available for reporting year 2022 to examine disparities in patient-reported experiences across racial and ethnic groups.

* HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

A Focus on Provider Quality: Select Clinical Measures, 2020 and 2022 (August 2024)